Rebecca
Biter
1873B Saint
Louis Heights Dr.
Honolulu,
HI 96816
Rebecca.Biter@gmail.com
(808) 391-5260 cell
20
years experience in Information Technology with up-to-date skills
Master’s Degree: Executive Master of Business
Administration, University of
Hawaii, May 2000.
Bachelor of Science: Information Systems, San Diego State University, May 1988.
Owner and developer of HighTechTouch,
LLC. (1996 - present).
· Computer Consulting tailored for individuals and
small businesses.
· Solutions include: troubleshooting, networking,
training, hardware & software maintenance and repair, data recovery,
business consultations and recommendations.
· Clients include: physicians, teachers, lawyers,
artists, executives, and small business owners.
Clinical
Implementation Specialist, NexPhase Inc. (1/08/07 – 8/20/07)
·
Specialized in
Electronic Medical Records (EMR) for over a dozen individual physicians and
small clinics with multiple doctors. Customized EMR screens & reports for
physicians and clinics based on their medical specialties and business needs.
·
Provided more
generalized support to the rest of the clinic staff by setting privileges,
creating documentation, training users, fixing and troubleshooting hardware
& software as required.
Affiliated
Computer Services, Queen’s Medical Systems, CareResource Hawaii
(7/26/04- 3/29/06)
·
Systems Support
Technician for 11 file servers, 100 workstations, 4 neighbor island locations,
Cisco Routers, VPN connections.
·
Personal support for
administrators, home health care clinicians, and remote office personnel.
·
Supported clinicians XP
field units with multiple forms of input/output including: touch-screen
devices, on-site Ethernet, linked wireless basestations, and dial-in from home
access.
Technical
Computer Analyst with Chevron for thirteen
years. (8/8/88 – 8/7/01).
· LAN Administrator Systems Manager, $500,000 budget,
250 people, 14 Microsoft NT file servers, 130 NT workstations, frame relay to
outer islands and partial T1 link to the mainland.
· Prioritized and handled advanced helpdesk calls
including fieldwork and documentation of resolutions.
· Designed and presented computer training to groups and individuals from the executive branch
of the corporation to the union workers in the field.
· Assigned to backbone wiring group due to broad
exposure to multiple systems, topologies and protocols.
· Isolated problems & coordinated teams of in-house
and vendor support groups.
· Maintained security,
ID Administration, file & print servers, backup & recovery systems,
automated software distribution & hardware inventory, and delivered
real-time & monthly system status reports.
· Designed and installed entirely new LAN’s connected to
very large scale WAN. Also
added components to existing LAN’s for system growth.